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Store policies

Each policy lives on its own dedicated, crawlable page in WordPress, linked from the site footer and every product page — as Google Merchant Center requires. Highlighted values are business decisions to fill in before launch.

Return & Refund Policy

Last updated: September 2, 2026

Return window

You may request a return within 30 days of delivery (the date the freight carrier confirms delivery — not the order date).

Eligibility conditions

  • The machine must be unused, in new condition, and in its original crate and packaging.
  • All included accessories, keys, manuals, and payment hardware must be returned.
  • Machines that have been installed, stocked, modified, or custom-wrapped are [not returnable / returnable at our discretion].
  • Non-returnable items: [list — e.g. custom-branded machines, opened payment systems, special orders].

How to start a return

  • Email [support email] with your order number and reason for return, or call [phone].
  • We issue a Return Merchandise Authorization (RMA) within [X] business days. Returns without an RMA cannot be accepted.
  • Return address: [full operational return address].

Return shipping & fees

  • Return freight is arranged by [the customer / CitysVending] and paid by [the customer, unless the return is due to our error].
  • A restocking fee of [X]% applies to non-defective returns. No restocking fee for damaged, defective, or incorrect items.
  • Original outbound shipping charges are [non-refundable / refundable].

Damaged, defective, or incorrect items

Report within 48 hours of delivery to [support email] with your order number and clear photos. We respond within [1] business day with next steps — repair, replacement parts, full replacement, or full refund, at no cost to you. In most cases you will not need to ship the machine back before resolution.

Refunds

  • Refunds are issued to the original payment method within 10 business days of the returned machine passing inspection at our warehouse.
  • Partial refunds may be issued when a returned machine shows use, missing accessories, or damage not present at dispatch.

Order cancellation

Orders can be cancelled free of charge before the machine ships. See the Order Cancellation Policy.