Order Cancellation Policy

Last updated: [date]

Before shipment

Cancel free of charge any time before your machine is crated and handed to the carrier. Email [support email] or call [phone] with your order number. Refunds are issued to the original payment method within [X] business days.

After shipment

Once the machine has shipped, the order is treated as a return under the Return & Refund Policy — return freight and any restocking fee apply.

Custom orders

Custom-configured or custom-wrapped machines can be cancelled free of charge within [X hours/days] of ordering; after production begins, [state the cancellation terms].