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Warranty Policy

Last updated: September 23, 2026

Coverage

Every new vending machine sold by CitysVending is covered by its manufacturer’s warranty. The warranty is issued by the manufacturer of the machine (for example AMS, Selectivend or 365 Retail Markets), not by CitysVending, and its length and scope vary by manufacturer and model. Before you order, ask us for the warranty terms of the specific machine you are considering and we will send you the manufacturer’s written warranty statement so you can read it in full.

What manufacturer warranties typically cover

  • Manufacturing defects in materials and workmanship under normal indoor use.
  • Major components such as vend motors, control boards, refrigeration units and payment mechanisms, according to the manufacturer’s own schedule of covered parts.
  • Replacement parts supplied under the manufacturer’s terms during the warranty period.

Whether labor is included, and for how long, is set by each manufacturer and stated in its warranty document. CitysVending provides phone and email support to help you diagnose a fault and file a claim; that support is included with every purchase and is not time-limited.

What manufacturer warranties typically exclude

  • Damage from misuse, vandalism, improper installation, power surges, or outdoor placement of machines that are rated for indoor use.
  • Normal wear items as defined by the manufacturer.
  • Machines modified or repaired by parties the manufacturer has not authorized.

How to make a claim

  1. Contact info@citysvending.com or call +1 813-942-7654 with your order number, the machine’s serial number and a description of the fault (photos or a short video help).
  2. We open the claim with the manufacturer on your behalf and relay its diagnosis and next steps to you.
  3. Covered parts are shipped under the manufacturer’s terms, with installation guidance from us or the manufacturer’s technical support.

Keep your order confirmation as proof of purchase; the warranty period runs from the delivery date recorded by the freight carrier.

Returns are separate from warranty

Independently of any manufacturer warranty, you may return any machine within 30 days of delivery under our Return & Refund Policy. Return freight is arranged and paid for by CitysVending and there is no restocking fee.